CustomInsight is a global online consultant and provider of engagement surveys with over 20 years of experience in the market. We provide the assessment infrastructure, analytical tools, and expert advice to help you understand what matters most to your employees and to identify what you need to do to increase employee performance and staff retention and reduce turnover.
The employee engagement dashboard gives a new level of meaning to the opinions and perception of your team through survey results. The dashboard is structured around benchmarked statistics and a research-based model of employee performance that includes engagement, strategic alignment, and manager competency.
Based on the employee engagement survey results, the online dashboard lists the key drivers of engagement and highlights areas in the organization where engagement is low. The targeted comments and actionable metrics don't simply measure employee involvement and motivation levels. They provide actionable details that will enable you to plan a strategy for increasing levels of employee commitment and workforce effectiveness. See examples of the dashboard here
Employee Satisfaction is not enough
In fact, satisfied employees might be people your organization would be better off without.
Consider the following definitions of employee satisfaction and employee engagement. Our definition of Employee Engagement: The extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.
Contrast this definition of engagement with Employee Satisfaction: The extent to which employees are happy or content with their jobs and work environment.
Employee satisfaction only measures how satisfied, happy, or content employees are. It does not measure their level of motivation, involvement, or emotional commitment.
Learn more about employee satisfaction vs. employee engagement
More about employee engagement, employee surveys, and Focal ORG
Broadly speaking, there are two key benefits to increasing engagement. First is an increase in workforce performance (i.e. discretionary effort). Second is a higher retention rate (reduced turnover) among staff. These benefits are high priorities for any organization, regardless of the organization's purpose.
Engagement is measured using a survey or questionnaire which has been developed specifically for this purpose. The questionnaire should be statistically validated and benchmarked so you can be confident that you are measuring the things that are driving employee engagement in your company. Good employee surveys are based on research and statistics.
Another important feature of a good employee engagement survey is that the results must be actionable. This cannot be accomplished with a Gallup-style 12 question survey. There is no doubt that engagement can be measured with just 12 questions, but the results will leave you with more questions than answers. It is important to not only understand whether employees are engaged or disengaged, but also what is specifically driving workforce engagement or disengagement. In order to understand these drivers, an employee survey needs to study a broad range of specific, actionable issues related to engagement.
Engagement by itself is not enough to increase workforce performance. Employees also need to understand how the work they do contributes to the organization's goals and strategy. If employees are motivated but not aligned with strategic objectives, their effort could be wasted.
Improving strategic alignment also has another added benefit - it increases workforce motivation, morale, and commitment. When people understand the company's strategy, and how their work contributes to the company's success, that sense of purpose and direction will make them feel more involved and motivated.
Our recent research study, which focuses on disengagement, underscores the impact managers have on employee morale. Our research study shows that when managers fail to provide enough feedback, open communication, training, or direction, employee morale suffers. The benefit of an employee survey is that it will identify which managers are struggling, enabling the company to focus on programs, activities, and initiatives that give managers the training and tools they need to increase motivation and reduce turnover.
Focal ORG is an online software tool (SaaS) that helps you understand the drivers of employee engagement in your company. The questionnaire measures engagement as well as alignment with company strategy (values, goals, and strategic objectives).
Our research indicates that engagement and alignment are the primary factors that drive engagement and lead to increased performance and higher retention. Our statistically-based model of employee engagement goes beyond "satisfaction" to measure four critical metrics of organization performance - engagement with the organization, engagement with managers, strategic alignment, and management competency.
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