Jim Collins developed the idea, “first who, then what” in his book Good to Great. He writes, “Those who build great organizations make sure they have the right people on the bus and the right people in the key seats before they figure out where to drive the bus … Great vision without great people is irrelevant.” So, to get the right people on the bus, your organization needs an effective talent acquisition strategy.

“Finding and retaining top talent doesn’t happen overnight. It requires intentional planning and continuous effort, but the payoff is more than worth the investment.” – Matt Herman What is talent engagement? Talent engagement involves creating a welcoming and supportive work environment where employees feel valued, motivated, and aligned with the organization’s goals. Talent engagement includes strategies to attract, inspire, and retain top talent, ensuring they remain committed and engaged in their work and with the organization.

Employee retention is one of every organization’s and HR department's biggest challenges today. Since 2020, organizations have faced employee turnover in droves, on a global scale: quiet quitting, the Great Resignation, the Big Quit, the Great Reshuffle. But when you shift perspectives and look at the WHY behind this, it’s a Great Opportunity.

Employee engagement is not just an HR buzzword; it is a crucial factor in determining the quality and success of your customer experience. Engaged employees positively influence customer interactions and foster customer loyalty, which ultimately benefits your organization’s bottom line.. How Does Employee Engagement Improve the Customer Experience?

Beware of the phrase, “We’ve always done it this way.” Be an organization that expects excellence, which means your organization expects constant improvement and change. What is a culture of continuous improvement? This refers to an organizational environment where everyone is committed to the relentless pursuit of innovation and excellence. It promotes the idea that there is always room for improvement. It’s an organization whose stakeholders ask, “How can we do this better? How can I do my job better? How can I better support my team?”